apple.com/bill on your statement: what it is and how to check it

In short: apple.com/bill is a payment to Apple for an app, a subscription or other media bought with an Apple Account. To see what it was, sign in at reportaproblem.apple.com and compare the amounts and dates with your statement.

What apple.com/bill means

Apple uses the description apple.com/bill for purchases made with an Apple Account: App Store apps and in-app purchases, subscriptions such as iCloud+, Apple Music or Apple TV, subscriptions to other apps billed through the App Store, and music, films or books. On some statements the same kind of charge appears as itunes.com/bill.

How to find out what the charge was

1. Sign in at reportaproblem.apple.com with your Apple Account. You can search the list by the amount on your statement.
2. On your iPhone, open the App Store, tap your photo or initials, then Apps & Purchase History and Purchase History. The list starts on Last 90 days; tap it to choose a longer period.
3. Check every Apple Account you use. A purchase made with an old or work account still lands on the card stored in that account.

A family member may have bought it

With Family Sharing and purchase sharing turned on, the family organiser pays for the family’s purchases by default. Apple’s help explains that the organiser can open purchase history and choose the family member’s Apple Account to see what they bought. Children’s app and game purchases are a common reason for a charge nobody remembers.

If it is a subscription you don’t want

The Family Sharing subscriptions guide explains the difference between sharing access to a service and paying for other family members’ purchases.

Cancel it so it does not renew: on iPhone, open Settings, tap your name, then Subscriptions, choose the subscription and tap Cancel Subscription. The step-by-step guide is in how to see and cancel subscriptions on iPhone. If you were charged for something you did not mean to buy, request a refund for the purchase at reportaproblem.apple.com.

If you don’t recognise anything

When none of your Apple Accounts or family members shows the purchase, change your Apple Account password and contact your bank about the payment. Do not sign in through links in e-mails or texts that mention an Apple charge; go to reportaproblem.apple.com yourself.

Stop guessing next month

Charges are easier to recognise when you know in advance what will renew and when. Write your subscriptions down with the amount and the next payment date. The guide to finding all your subscriptions shows where else to look besides Apple.